mnn7 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how mnn7 ("mnn7", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "User", "Player") who access or use the mnn7 online betting and casino platform available at mnn7.io (the "Platform").

mnn7 is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and international best practices. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

By registering an account, making a deposit, placing a bet, or otherwise using the mnn7 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact support to close your account.

02 Data We Collect

mnn7 collects personal data across several categories depending on how you interact with the Platform. The following table summarises the main categories of data we collect and specific examples within each category:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where voluntarily disclosed in the context of a responsible gaming self-exclusion request, in which case such information is processed strictly for the purpose of protecting the user's wellbeing.

03 How We Collect Data

mnn7 collects personal data through the following channels and mechanisms:

• Direct provision: Data you actively submit when registering an account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically when you visit or interact with the Platform, including through cookies, web beacons, pixel tags, session replay tools, and server-side logging.
• Payment processors: Transaction confirmation data shared by our payment partners including bKash, Nagad, Rocket, Upay, and banking institutions when you initiate a deposit or withdrawal.
• Identity verification providers: Data returned by third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) verification services that cross-reference documents you submit against public and proprietary databases.
• Game providers: Session metadata and game outcome records shared by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, used to resolve disputes and ensure fair play.
• Fraud detection systems: Risk signals and device fingerprint data collected by fraud prevention tools to identify suspicious access patterns or multi-account behaviour.

04 Purposes & Legal Basis

mnn7 processes your personal data for specific, documented purposes. For each purpose, we rely on one of the following legal bases: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) legitimate interests pursued by mnn7 that do not override your fundamental rights; or (d) your explicit consent.

• Account creation and management: To register your account, authenticate your identity, maintain your player profile, and provide access to Platform features. Legal basis: contract performance.
• Payment processing: To process deposits, initiate withdrawals, reconcile transactions, and prevent payment fraud. Legal basis: contract performance and legal obligation.
• Identity and age verification: To confirm you are at least 21 years of age and satisfy KYC/AML obligations. Legal basis: legal obligation.
• Game and betting services: To deliver the sports betting, live casino, slot, and other gaming products you access on the Platform. Legal basis: contract performance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, and unauthorised access. Legal basis: legitimate interests.
• Responsible gaming: To enforce deposit limits, process self-exclusion requests, and monitor for problem gambling indicators. Legal basis: legal obligation and legitimate interests.
• Customer support: To respond to enquiries, resolve disputes, and maintain records of communications. Legal basis: contract performance and legitimate interests.
• Marketing communications: To send promotional emails, SMS messages, and in-platform notifications about bonuses and new features, where you have opted in. Legal basis: consent (withdrawable at any time).
• Analytics and improvement: To understand how users navigate the Platform, identify usability issues, and improve game and feature offerings. Legal basis: legitimate interests.
• Legal compliance and reporting: To fulfil regulatory reporting requirements, respond to lawful requests from authorities, and maintain records required by law. Legal basis: legal obligation.

05 Data Sharing

mnn7 does not sell, rent, or otherwise trade your personal data for commercial purposes. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to binding contractual data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive only the data necessary to process your specific transaction.
• KYC and AML providers: Identity verification partners receive your submitted documents and personal details to conduct compliance checks required by our operating licence.
• Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers receive session tokens and anonymised player IDs required to deliver game content and resolve technical disputes.
• IT infrastructure providers: Cloud hosting, content delivery, and database service providers who process data on our behalf under strict data processing agreements.
• Fraud detection and cybersecurity vendors: Specialist firms engaged to protect the Platform and its users from fraud, bot attacks, and data breaches.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, mnn7 will disclose personal data to relevant authorities. mnn7 will notify you of such disclosure where legally permitted to do so.
• Professional advisers: Legal counsel, auditors, and accountants engaged by mnn7, subject to professional confidentiality obligations.

In the event of a merger, acquisition, or sale of all or substantially all of mnn7's assets, your personal data may be transferred to the acquiring entity, provided that the acquiring entity agrees to process your data in accordance with this Privacy Policy or provides you with equivalent protections.

06 Cookies & Tracking

mnn7 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to understand how users interact with our services. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to operate. They enable core functions such as secure login sessions, bet slip management, and balance display. These cookies cannot be disabled without impacting Platform functionality.
• Functional cookies: These cookies remember your preferences such as language settings, display preferences, and responsible gaming limits so that you do not need to reconfigure them on each visit.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the Platform — which pages are visited most, where users encounter errors, and how navigation flows work. This data is used exclusively to improve the Platform experience and is not linked to identifiable individuals.
• Session replay cookies: mnn7 may use session recording tools to replay anonymised user sessions for UX debugging purposes. These recordings do not capture passwords, payment card numbers, or other sensitive input fields.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse non-essential cookies or to delete cookies that have already been set. Please note that disabling certain cookies may affect the performance or functionality of the Platform.

mnn7 does not use third-party advertising cookies or cross-site tracking cookies that would allow external organisations to build a profile of your behaviour across multiple websites.

07 Data Retention

mnn7 retains your personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulatory obligation. The following default retention periods apply:

• Account and identity data: Retained for the duration of your account plus five years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Retained for seven years from the date of each transaction in accordance with financial record-keeping obligations.
• Verification documents: Retained for five years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for three years from the date of the last communication, or longer where a formal complaint or legal dispute is ongoing.
• Technical and usage logs: Retained for 12 months from the date of collection, then automatically purged or anonymised.
• Marketing consent records: Retained for the duration of your active consent plus two years, to demonstrate compliance with consent obligations.

When data reaches the end of its retention period, it is either securely deleted using industry-standard deletion methods or anonymised such that it can no longer be linked to any identifiable individual. Anonymised data may be retained indefinitely for aggregate statistical analysis.

08 Data Security

mnn7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption. Passwords are hashed using bcrypt with a strong salt. Payment data is encrypted at rest using AES-256.
• Access controls: Personal data is accessible only to mnn7 employees and contractors who require it for their specific job functions. Access is governed by role-based permissions, multi-factor authentication, and detailed access logging.
• Infrastructure security: The Platform is hosted on hardened server infrastructure with firewall protection, intrusion detection systems, and DDoS mitigation capabilities.
• Regular testing: mnn7 conducts periodic penetration testing, vulnerability assessments, and security audits conducted by independent third-party security specialists.
• Incident response: mnn7 maintains a documented data breach response plan. In the event of a confirmed breach affecting your data, you will be notified without undue delay, and remedial action will be taken immediately.
• Employee training: All staff with access to personal data receive regular data protection and security awareness training. Data processing activities are subject to internal audit.

09 Your Rights

As a user of the mnn7 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. mnn7 will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of the personal data mnn7 holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. You may update certain data directly in your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You have the right to request that mnn7 restricts processing of your data — for example, while a correction request is being verified — without deleting it.
• Right to data portability: You have the right to receive a copy of the data you have provided to mnn7 in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You have the right to object to processing of your personal data based on legitimate interests, including profiling for marketing purposes.

Please note that some rights are subject to exceptions — for instance, mnn7 cannot erase transaction data that must be retained for regulatory compliance. In such cases, we will explain which data cannot be deleted and why.

10 Children & Minors

The mnn7 Platform is strictly intended for adults aged 21 years and above. mnn7 does not knowingly collect personal data from any person under the age of 21. We implement the following measures to prevent underage access:

• Age declaration is required during account registration. Users must confirm they are aged 21 or older before completing registration.
• Identity verification documents are required prior to processing any withdrawal. Date of birth is verified against official government-issued identification.
• Risk-based checks are performed on accounts where usage patterns are inconsistent with adult behaviour, and such accounts may be flagged for enhanced verification.

If mnn7 becomes aware that a person under the age of 21 has registered an account or submitted personal data, we will immediately close the account, delete all associated personal data, and return any deposits net of bonuses. If you are a parent or guardian and believe a minor in your care has created an mnn7 account, please contact us immediately at [email protected].

11 International Transfers

mnn7 operates globally and may transfer your personal data to servers and service providers located outside Bangladesh. Where such transfers occur, mnn7 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Safeguards for international transfers include:

• Standard contractual clauses incorporated into agreements with all third-party processors located outside Bangladesh.
• Transfer impact assessments conducted for high-risk transfers to jurisdictions with materially different data protection standards.
• Restriction of transfers to countries or organisations that provide adequate levels of data protection as assessed by mnn7's data protection team.

By using the mnn7 Platform, you acknowledge that your data may be processed in countries other than Bangladesh. mnn7 will always ensure that such processing is conducted under appropriate protections and that your rights as described in this Policy are not diminished by any cross-border transfer.

12 Marketing Communications

With your consent, mnn7 may send you marketing communications about promotions, bonuses, new games, and special events tailored to Bangladesh players — including BPL season offers, IPL promotional periods, Eid special bonuses, and Pohela Boishakh rewards. These communications may be delivered by email, SMS to your registered mobile number, or as in-platform notifications.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email you receive from mnn7.
• Updating your notification preferences in your account settings under the "Communications" tab.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Please allow up to 5 business days for your opt-out request to take effect across all communication channels. Opting out of marketing communications will not affect transactional or account-related messages such as deposit confirmations, withdrawal notifications, or security alerts — these will continue to be sent as they are necessary for the operation of your account.

13 Third-Party Links

The mnn7 Platform may contain references to game studios, payment partners, and other third-party services. Where the Platform displays content or integrates services from third parties such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, those parties operate under their own privacy policies and data handling practices.

mnn7 is not responsible for the privacy practices of third-party game studios or payment processors operating within or alongside the Platform. We recommend that you review the privacy policies of any third-party provider whose services you use in connection with mnn7, particularly in relation to how they handle session data generated during gameplay.

mnn7 does not host external advertising networks, affiliate tracking pixels, or social media widgets on the Platform that would allow third-party organisations to collect data about your behaviour without your knowledge.

14 Policy Updates

mnn7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, data processing practices, or Platform features. When material changes are made, mnn7 will notify you via a prominent notice on the Platform and, where appropriate, by email to your registered address.

The "Last Updated" date at the top of this document indicates when the current version of this Policy came into effect. We encourage you to review this Policy periodically to stay informed about how mnn7 protects your data.

Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the Platform and contact [email protected] to close your account and request erasure of your personal data, subject to applicable retention obligations.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mnn7 handles your personal data, please contact our Data Protection team through the following channel:

• Email: [email protected]
• Subject line: Please include "Privacy Request" or "Data Protection" in your subject line to ensure your message is routed to the correct team.
• Support hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays (BST, UTC+6).
• Response time: General privacy enquiries are acknowledged within 24 hours. Formal data subject access requests and erasure requests are responded to within 30 days of receipt.

When submitting a data subject request, please provide your registered username, the email address associated with your account, and a clear description of your request. mnn7 may need to verify your identity before processing certain requests to protect against unauthorised access to your data.